If you haven't downloaded any icons from the moment of the renewal on. If you have downloaded icons, we assume that you are using the service and we cannot refund your payment.
Deposits to your account balance
In case you have deposited an unwanted amount to your account balance, we can issue you a refund as long as you don't spend anything on purchasing icons. Partial refunds are not available at the moment. Please make sure you deposited the right amount before buying any icons.
Refunds are usually slower to be processed than a normal payment, so don't worry if it takes more time to reach your Paypal account.
In case you suspect that a payment was a matter of fraud, please contact us at firstname.lastname@example.org